Administration
The engine room of every agency.
Administration is the discipline that keeps agencies open. Trust account reconciliations, contract preparation, compliance calendars and CRM hygiene — every module in this vertical is designed to make the operator behind the desk the most valuable person in the office.
One payment. Lifetime access. GST included.
Why train as a administration.
- 01
State fair trading authorities audit trust accounts every year — one reconciliation error can suspend a licence.
- 02
Sales administrators who own the contract-to-settlement pipeline become indispensable to top-writing agents.
- 03
Systems knowledge — VaultRE, AgentBox, MRI — is the leverage that separates a $65k admin role from a $95k operations lead.
Every skill the desk demands.
The full set of learning outcomes across every program inside administration. Nothing hidden, nothing padded.
- 01Reconcile a sales and rental trust account to statutory standard
- 02Identify and correct the top-5 trust breaches before they become audit findings
- 03Prepare an agency for a Fair Trading / CAV / OFT audit — end-to-end
- 04Administer contracts from exchange to settlement without letting a deadline slip
- 05Run a compliance calendar that surfaces licence renewals, CPD, trust audits and insurance in one view
- 06Communicate with vendors, purchasers, tenants and landlords with the confidence of an office manager
- 07Build a systems documentation library so the office runs without you when you're on leave
Four learning modes.One relentless outcome.
Every lesson is auto-graded. AI role-plays run 24/7 — no waiting on a facilitator, no scheduling.
Studio-shot walkthroughs, scripts and frameworks — pause, rewind, master.
Downloadable briefs, checklists and scripts you keep for the desk.
Instant scoring against the frameworks — no facilitator, no wait.
Interactive simulations of real vendor, buyer and tenant conversations.
Learning atyour fingertips.
The full portal — video, scored role-play, quizzes, playbooks and your Standing — runs in the browser on any device. No app store. No download. Open a tab, keep training.
One learning journey.Delivered in I parts.
Trust accounts, contracts, compliance — the engine room, engineered.
- 0101 · Trust account foundations1 video · 2 reading · 1 quiz
- 0202 · Reconciliation to statutory standard1 video · 1 reading · 1 quiz
- 0303 · Audit readiness1 video · 1 reading · 1 quiz
- 0404 · Contracts administration1 video · 1 reading · 1 quiz
- 0505 · The compliance calendar1 video · 1 reading · 1 quiz
- 0606 · Systems, CRM and documentation1 video · 1 reading · 1 quiz
- 0707 · Communication and stakeholder management1 video · 1 reading · 1 quiz
Themes covered map to CPP41419 administrative and trust-accounting units including CPPREP4125 (transactional trust accounting) and CPPREP4003 (agency compliance). This is contextual mapping only.
Professional development only. The Agent Academy is not a Registered Training Organisation, does not deliver nationally accredited training, does not issue nationally recognised qualifications, and does not, on its own, satisfy statutory training requirements to obtain a real estate registration, licence or certificate of registration in any Australian state or territory. Alignment references are for context only.
One payment. Lifetime access.