The Agent AcademyThe Agent Academy
Privacy — Australian Privacy Principles

Privacy Policy

Last updated: 12 September 2026

SPL Group Pty Ltd (ABN 87 688 555 339) trading as The Agent Academy ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What we collect

  • Account details — name, email address, and (for purchases) billing details you supply at checkout.
  • Payment information — processed by Stripe. We do not store card numbers on our servers.
  • Learning activity — course progress, quiz responses, and AI role-play transcripts used to grade your work and improve the product.
  • Voice recordings — if you use voice role-play, short audio recordings of your microphone captured while a call is in progress, and the text transcript produced from them.
  • Technical data — IP address, browser type and usage analytics collected via cookies and similar technologies.

2. How we use it

We use your information to deliver the training, grade your work, issue certificates of completion, provide customer support, process payments, and communicate service updates. We may also send you marketing about our own programs — you can opt out at any time.

3. AI and voice processing

Our role-play simulations are powered by third-party artificial intelligence models. You are talking to software, not a real person, and no output should be treated as legal, financial or professional advice.

  • Text role-play — the scenario brief and everything you type is sent to third-party large language model providers (currently OpenAI, Google and Anthropic models, accessed through the Lovable AI Gateway) to generate the character's replies.
  • Voice role-play — when you speak, your microphone audio is recorded in short segments and sent to a third-party speech-to-text provider for transcription. The resulting text is then processed as above, and the character's reply is sent to a third-party text-to-speech provider to generate the audio you hear.
  • Scoring — your full role-play transcript is sent to a language model to produce your scoring breakdown and coaching feedback.
  • Where it goes — these providers process data on servers outside Australia, including in the United States. By starting a role-play you consent to that overseas disclosure.
  • Training — we do not permit these providers to use your transcripts or audio to train their models, and we do not sell them. Providers may retain data briefly for abuse monitoring under their own terms.
  • Retention — signed-in learners — voice audio is used only to produce the transcript and is not stored on our servers after the call ends. Transcripts and scores are stored against your learner account so you can review your progress, and are deleted when you delete your account.
  • Retention — the free demo — to run a free role-play without an account you give us your name, email and mobile. We store those details, a one-way hashed form of your IP address, and a count of your attempts, so we can enforce the two-role-play free limit and contact you about the Academy. We do not store your transcript or score. The conversation is held in your browser tab only and is discarded when you close or refresh the page. Your messages are still sent to the AI providers above to generate replies and scoring while the session is running. The only thing we retain is an email address you voluntarily give us to have your scorecard sent to you, plus anonymous, non-identifying usage counts.
  • Your choice — voice role-play is optional and requires your explicit microphone permission. You can use the text mode instead, revoke microphone access in your browser at any time, or ask us to delete your transcripts.
  • Don't share sensitive details — please do not enter real client names, addresses, contract terms or other confidential or sensitive personal information during a role-play. Use fictional details.

4. Who we share it with

We share personal information only with trusted service providers who help us run the platform: Stripe (payments), Supabase (database and authentication hosting), email delivery providers, and the AI providers described in section 3. These providers may store data outside Australia. We do not sell your personal information.

5. Security

We use industry-standard controls including TLS in transit, encrypted storage, row-level security on our database and role-based admin access. No system is perfectly secure — you use the platform at your own risk.

6. Your rights

You may request access to, or correction of, the personal information we hold about you — including your role-play transcripts — or ask us to delete your account. Contact us at info@theagentacademy.org.

7. Complaints

If you believe we have breached the APPs, contact us first. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Changes

We may update this policy from time to time. The "last updated" date above reflects the most recent change.