Terms of Service
Last updated: 12 September 2026
These terms govern your use of the training platform operated by SPL Group Pty Ltd (ABN 87 688 555 339) trading as The Agent Academy ("we", "us"). By purchasing or using the platform you agree to these terms.
1. What we provide
Access to online real estate professional development content, quizzes, AI role-play scenarios and, where applicable, group coaching. The Agent Academy is not a Registered Training Organisation (RTO) and does not issue nationally accredited qualifications. Our programs deliver industry-relevant professional development only.
2. Your account
Access is personal and non-transferable. Do not share your login. You are responsible for the security of your account credentials.
3. Access period
Programs advertised as "lifetime access" are granted for the operational life of the platform — there is no fixed expiry date and no recurring fee. "Lifetime" means for as long as The Agent Academy continues to operate the program, and does not create a perpetual obligation to operate the platform indefinitely. If we permanently retire a program or cease operating, we will give you at least 60 days' notice so you can download available materials. Where a purchase page instead states a fixed access term (for example, a coaching cohort or a licensed team seat), that stated term applies.
4. Payment
Prices are in Australian dollars and include GST where applicable. Payments are processed by Stripe.
5. Cancellations, refunds and consumer guarantees
Cancellations must be received in writing to info@theagentacademy.org within 48 hours from the date, time and day of your enrolment. Any enrolment cancellation received after 48 hours will be declined in accordance with these Terms & Conditions and the Cancellation and Refund Policies stated within this site. The basis of a declined cancellation and refund outside of 48 hours is solely due to the significant access to company intellectual property granted on enrolment.
Cancellations requesting a refund within 48 hours are eligible for a partial refund only. A fee equal to $150 is charged to cover administrative and processing fees, student profile creation, and course allocation, access and credentials. The fee is debited from any eligible refund amount and the balance (if any) returned to the student. The fee never exceeds the amount paid.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. See our Refund Policy for full details.
6. Intellectual property
All content — video, written material, scenarios, quizzes, graphics — remains our property or that of our licensors. You may use it for your own professional development. You may not resell, republish, share your login, or use it to build a competing product.
7. Acceptable use
Don't attempt to reverse engineer the platform, upload harmful content, harass other members in coaching sessions, or use the AI role-play tools for anything other than personal training. We may suspend access for breach.
8. Limitation of liability
To the maximum extent permitted by law, and other than for the non-excludable consumer guarantees, our liability is limited to the amount you paid for the program in the preceding 12 months.
9. Governing law
We deliver our training nationally to members in all Australian states and territories — New South Wales, Victoria, Queensland, Western Australia, South Australia, Tasmania, the Australian Capital Territory and the Northern Territory. These terms are governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of that state. Nothing in these terms limits any rights you have under the law of the state or territory in which you reside, including the Australian Consumer Law.