Agency Administration Mastery.
Trust accounts, contracts, compliance — the engine room, engineered.
Instant access. Reviewed by practitioners still on the floor.
Capabilities the marketactually pays for.
- 01
Reconcile a sales and rental trust account to statutory standard
- 02
Identify and correct the top-5 trust breaches before they become audit findings
- 03
Prepare an agency for a Fair Trading / CAV / OFT audit — end-to-end
- 04
Administer contracts from exchange to settlement without letting a deadline slip
- 05
Run a compliance calendar that surfaces licence renewals, CPD, trust audits and insurance in one view
- 06
Communicate with vendors, purchasers, tenants and landlords with the confidence of an office manager
- 07
Build a systems documentation library so the office runs without you when you're on leave
9 modules.One standard.
- 01What money belongs in trust?Masterclass · 12 min· Trust Accounting
- 02Segregation, mixing and the offences that end careersReading · 14 min· Trust Accounting
- 03Setting up a compliant trust accountReading · 13 min· Trust Accounting
- 04Knowledge checkQuiz · 8 min· Trust Accounting
- 01The monthly reconciliation, step-by-stepReading · 18 min· Trust Accounting
- 02The six reconciliation errors auditors always findMasterclass · 14 min· Trust Accounting
- 03Knowledge checkQuiz · 8 min· Trust Accounting
- 04Scenario: The reconciliation is $2,400 shortAI Role-play · 10 min· Trust Reconciliation
- 01The audit pack an auditor wants to seeReading · 16 min· Audit Readiness
- 02Audit day: what to say, what to show, what to fix on the flyMasterclass · 12 min· Audit Readiness
- 03Knowledge checkQuiz · 6 min· Audit Readiness
- 01Exchange to settlement — the 42-day playbookReading · 17 min· Contracts Administration
- 02Managing special conditions in the officeMasterclass · 12 min· Contracts Administration
- 03Knowledge checkQuiz · 6 min· Contracts Administration
- 01The annual compliance cycleReading · 14 min· Compliance
- 02Tracking CPD for every licensee in the officeMasterclass · 11 min· Compliance
- 03Knowledge checkQuiz · 6 min· Compliance
- 04Scenario: "Borrow it from trust until Friday"AI Role-play · 9 min· Trust Compliance
- 01CRM hygiene as a compliance issueReading · 13 min· Systems & CRM
- 02Building the SOP libraryMasterclass · 12 min· Systems & CRM
- 03Knowledge checkQuiz · 6 min· Systems & CRM
- 01The client-facing email that earns respectMasterclass · 10 min· Communication
- 02Handling the difficult stakeholder callReading · 12 min· Communication
- 03Knowledge checkQuiz · 4 min· Communication
- 04Scenario: The vendor demands the deposit earlyAI Role-play · 9 min· Stakeholder Communication
- 01AML/CTF and customer identification in agency admin — the principlesMasterclass · 13 min· Compliance & Recordkeeping
- 02Building a defensible identification fileReading · 14 min· Compliance & Recordkeeping
- 03Privacy obligations and the Notifiable Data Breaches schemeMasterclass · 12 min· Compliance & Recordkeeping
- 04A staff member's laptop with tenant files is stolenAI Role-play · 9 min· Compliance & Recordkeeping
- 05Knowledge check: AML/CTF and privacyQuiz · 6 min· Compliance & Recordkeeping
- 01WHS obligations when engaging contractors and tradespeopleMasterclass · 12 min· WHS & Audit Readiness
- 02Walking through an auditor's trust account checklistReading · 14 min· WHS & Audit Readiness
- 03The most common audit findings and how to prevent themMasterclass · 11 min· WHS & Audit Readiness
- 04Preparing for an unannounced regulator auditAI Role-play · 9 min· WHS & Audit Readiness
- 05Knowledge check: WHS and trust auditQuiz · 6 min· WHS & Audit Readiness
- Last reviewed
- July 2026
- Next review due
- January 2027
- Jurisdictions checked
- NSW · VIC · QLD · WA · SA · TAS · ACT · NT
Trust account rules, audit deadlines and reporting formats are prescribed separately in each state and territory. The controls taught here are portable; the statutory deadlines and forms are not — confirm them with your regulator.
Aligned to the themes,not a substitute for the qualification.
Every discipline drilled in this program is drawn from real practitioner work — the conversations, campaigns and compliance habits agents use daily. This is professional development. It complements — but does not replace — nationally accredited training delivered by a Registered Training Organisation.
Skill areas covered include trust accounting discipline and reconciliations, audit readiness, contract preparation and the contract-to-settlement pipeline, compliance calendars, CRM hygiene and agency reporting. Professional development only — not accredited training. The Agent Academy is not a Registered Training Organisation and does not deliver nationally accredited training. Completion of this program does not, on its own, satisfy statutory training or licensing requirements in any Australian state or territory.
- 01Choose
Confirm Agency Administration Mastery — or bundle the full Administration pathway.
- 02Checkout
Secure guest checkout. No account required. Visa, Mastercard, Amex, Apple Pay.
- 03Auto-account
On payment, a learner account is created and login credentials are emailed to you.
- 04Sign in
Access the portal and open Module i within sixty seconds of purchase.
- 05Progress
Complete modules, quizzes and AI role-plays at your own pace — auto-graded, lifetime access.
Start today.Bill on the board by quarter's end.
Instant access. Lifetime licence. Every module, scenario and scored role-play inside Administration unlocks the moment your payment clears — no waiting, no onboarding calls, no gatekeepers.
- 01New-to-industry agents ready to compete.
- 02Practitioners rebuilding after a flat 12 months.
- 03Agencies onboarding a cohort to one standard.
- 01Secure checkout — Visa, Mastercard, Amex, Apple Pay.
- 02Your learner account is auto-created and emailed.
- 03Sign in and open Module i within sixty seconds.
No prior licence or certificate required to enrol. This is professional development — for state licensing pathways, see our licensing guide.
Built around the work,not the paperwork.
These are the practitioner disciplines that separate top-billing agents from the rest of the office. Each one is trained, scored and drilled — repeatedly.
- 01Trust AccountingDrilled
- 02Audit ReadinessDrilled
- 03Contracts AdministrationDrilled
- 04ComplianceDrilled
- 05Systems & CRMDrilled
- 06CommunicationDrilled
- 07ReportingDrilled