The hardest conversationsin real estate.
Pick a scenario. Reply in text or hold the mic for a live voice call. Every scenario is graded on tone, tactics and commercial outcome — no trainer review, no waiting.
These are live scenarios from The Agent Academy curriculum. Choose the one you'd least like to walk into cold.
Which conversation will you rehearse?
Property Management · Tenant in Arrears
Rachel Nguyen · 29 · tenant, single mum
Your role: the agent
You are the property manager. Rachel Nguyen is 17 days in arrears on a $520/wk Footscray unit — her first breach in three years, after her daughter was hospitalised. The landlord wants it resolved within 14 days or a notice issued. Your job: handle the call with empathy while protecting the landlord's position, and land a specific written payment plan.
The AI plays Rachel Nguyen. You reply in your own words as the agent handling the conversation.
- ·Acknowledge Rachel's situation without abandoning the landlord's position.
- ·Establish the full picture — cause, timeframe, capacity to pay.
- ·Agree a written payment plan with specific dates and amounts.
- ·Document the conversation and outline consequences if the plan fails.
- ·Leading with the notice or threatening VCAT immediately.
- ·Agreeing to waive rent without landlord authority.
- ·Making it personal or moralising about her circumstances.
- ·Ending the call without a specific, written plan.
Text chat or live voice call.
Reply in your own words. The character responds like a real Australian counterpart. After six to ten exchanges — or when you close, or lose them — the scenario auto-grades.
Every scenario is drawn from real Australian transactions — not textbook case studies.
No trainer review queues. Your score, feedback and XP land the moment you finish.
Elite agents don't wing hard conversations — they've had them a hundred times before the vendor ever sat down.