Property Management Mastery.
From application to termination — done right, every time.
Instant access. Reviewed by practitioners still on the floor.
Capabilities the marketactually pays for.
- 01
Screen tenant applications fairly, consistently and in line with anti-discrimination law
- 02
Lodge and refund bonds correctly across NSW, VIC, QLD, SA, WA
- 03
Conduct ingoing, routine and outgoing inspections that stand up in tribunal
- 04
Manage repairs and maintenance to statutory timeframes without vendor conflict
- 05
Run a documented arrears process built around a 14-day recovery target
- 06
Prepare and present a NCAT / VCAT / QCAT case with evidence a Member accepts
- 07
De-escalate the ten most common tenant / landlord disputes
- 08
Apply a portfolio-growth framework used by managers adding 40+ managements a year without dropping service
- 09
Communicate a rent increase without losing the management
- 10
Systemise your day so a 200-property portfolio doesn't consume your evenings
11 modules.One standard.
- 01Screening tenants fairly, legally, thoroughlyMasterclass · 14 min· Applications & Bonds
- 02Anti-discrimination: the ten protected attributesReading · 12 min· Applications & Bonds
- 03Scenario: The strong-application single-parentAI Role-play · 10 min· Applications & Bonds
- 04Knowledge checkQuiz · 8 min· Applications & Bonds
- 01NSW · VIC · QLD compared side-by-sideReading · 20 min· Legislation by State
- 02SA · WA · TAS — the smaller marketsReading · 14 min· Legislation by State
- 03Knowledge checkQuiz · 6 min· Legislation by State
- 01Ingoing and outgoing condition reportsMasterclass · 16 min· Ingoing / Outgoing Inspections
- 02Routine inspection cadence and documentationReading · 12 min· Ingoing / Outgoing Inspections
- 03Scenario: The 'stained carpet' bond claimAI Role-play · 10 min· Outgoing Inspections
- 04Knowledge checkQuiz · 6 min· Inspections
- 01Urgent · reasonable · non-urgent — the statutory tiersReading · 13 min· Repairs & Maintenance
- 02Building a trade panel that answers the phoneMasterclass · 11 min· Repairs & Maintenance
- 03Scenario: Sunday-night hot water failureAI Role-play · 8 min· Repairs & Maintenance
- 04Knowledge checkQuiz · 6 min· Repairs & Maintenance
- 01The 14-day arrears process, day-by-dayReading · 16 min· Arrears & Enforcement
- 02The hardship conversation done wellMasterclass · 12 min· Arrears & Enforcement
- 03Knowledge checkQuiz · 6 min· Arrears & Enforcement
- 01The evidence pack a Member wants to seeReading · 18 min· Tribunal Preparation
- 02Hearing day: what to say and what not toMasterclass · 12 min· Tribunal Preparation
- 03Knowledge checkQuiz · 6 min· Tribunal Preparation
- 01The rent-increase conversationMasterclass · 14 min· Communication
- 02The monthly landlord report that earns your feeReading · 10 min· Communication
- 03Knowledge checkQuiz · 6 min· Communication
- 01BDM fundamentals for career PMsReading · 13 min· Portfolio Growth
- 02The rental appraisal appointmentMasterclass · 11 min· Portfolio Growth
- 03Knowledge checkQuiz · 6 min· Portfolio Growth
- 01Exit condition reports built for a dispute, not just a fileMasterclass · 14 min· Tribunal Preparation
- 02Evidence standards that actually hold upMasterclass · 13 min· Tribunal Preparation
- 03Fair wear and tear — the line tenants and owners argue overReading · 13 min· Tribunal Preparation
- 04Preparing a bond claim and tribunal-ready fileMasterclass · 13 min· Tribunal Preparation
- 05Knowledge check: End-of-lease and bond disputesQuiz · 6 min· Tribunal Preparation
- 01Communicating a rent increase without losing the managementMasterclass · 13 min· Communication
- 02Notice periods and rent increase rules — state divergence, general principles onlyReading · 14 min· State Legislation
- 03Break-lease — process, costs and the tenant conversationMasterclass · 13 min· State Legislation
- 04Pets and minimum standards — general shape, with VIC and QLD called outReading · 13 min· State Legislation
- 05Handling a pet request under a modern consent regimeAI Role-play · 10 min· State Legislation
- 06Knowledge check: Rent increases, notice and break-leaseQuiz · 6 min· State Legislation
- 01Setting a sustainable portfolio loadMasterclass · 12 min· Portfolio Growth
- 02Inbox and phone triage that stops the day from running youReading · 13 min· Portfolio Growth
- 03Escalation rules that protect you and the portfolioMasterclass · 12 min· Portfolio Growth
- 04A difficult owner conversation about repeated late rentAI Role-play · 10 min· Communication
- 05Short-stay and Airbnb conversion conversationsReading · 13 min· Portfolio Growth
- 06Knowledge check: Workload and triage systemsQuiz · 8 min· Portfolio Growth
- Last reviewed
- July 2026
- Next review due
- January 2027
- Jurisdictions checked
- NSW · VIC · QLD · WA · SA · TAS · ACT · NT
Residential tenancy law differs materially between states and territories — notice periods, entry rules, bond handling and tribunal names are all jurisdiction-specific. Treat every worked example as illustrative and check your own state's Act and regulations.
Aligned to the themes,not a substitute for the qualification.
Every discipline drilled in this program is drawn from real practitioner work — the conversations, campaigns and compliance habits agents use daily. This is professional development. It complements — but does not replace — nationally accredited training delivered by a Registered Training Organisation.
Skill areas covered include residential tenancy legislation in practice, applications and screening, arrears and breach management, routine inspections, end-of-tenancy processes, tribunal preparation, trust account discipline and portfolio growth. Professional development only — not accredited training. The Agent Academy is not a Registered Training Organisation and does not deliver nationally accredited training. Completion of this program does not, on its own, satisfy statutory training or licensing requirements in any Australian state or territory.
- 01Choose
Confirm Property Management Mastery — or bundle the full Property Managers pathway.
- 02Checkout
Secure guest checkout. No account required. Visa, Mastercard, Amex, Apple Pay.
- 03Auto-account
On payment, a learner account is created and login credentials are emailed to you.
- 04Sign in
Access the portal and open Module i within sixty seconds of purchase.
- 05Progress
Complete modules, quizzes and AI role-plays at your own pace — auto-graded, lifetime access.
Start today.Bill on the board by quarter's end.
Instant access. Lifetime licence. Every module, scenario and scored role-play inside Property Managers unlocks the moment your payment clears — no waiting, no onboarding calls, no gatekeepers.
- 01New-to-industry agents ready to compete.
- 02Practitioners rebuilding after a flat 12 months.
- 03Agencies onboarding a cohort to one standard.
- 01Secure checkout — Visa, Mastercard, Amex, Apple Pay.
- 02Your learner account is auto-created and emailed.
- 03Sign in and open Module i within sixty seconds.
No prior licence or certificate required to enrol. This is professional development — for state licensing pathways, see our licensing guide.
Built around the work,not the paperwork.
These are the practitioner disciplines that separate top-billing agents from the rest of the office. Each one is trained, scored and drilled — repeatedly.
- 01Applications & BondsDrilled
- 02Legislation by StateDrilled
- 03Ingoing / Outgoing InspectionsDrilled
- 04Repairs & MaintenanceDrilled
- 05Arrears & EnforcementDrilled
- 06CommunicationDrilled
- 07Tribunal PreparationDrilled
- 08Portfolio GrowthDrilled