Property Managers
FoundationApplications & BondsLegislation by StateIngoing / Outgoing InspectionsRepairs & MaintenanceArrears & EnforcementCommunicationTribunal PreparationPortfolio Growth
Property Management Mastery
From application to termination — done right, every time.
The complete operating system for a modern Australian property manager. Legislation, systems, communication, arrears, maintenance, tribunal preparation and portfolio growth. Built for PMs who want to move from reactive fire-fighting to a book that runs like a business.
22 hours · 8 modules · 34 lessonsIndustry-relevant
What you'll master
- Screen tenant applications fairly, consistently and in line with anti-discrimination law
- Lodge and refund bonds correctly across NSW, VIC, QLD, SA, WA
- Conduct ingoing, routine and outgoing inspections that stand up in tribunal
- Manage repairs and maintenance to statutory timeframes without vendor conflict
- Run a documented arrears process that recovers 95%+ within 14 days
- Prepare and present a NCAT / VCAT / QCAT case with evidence a Member accepts
- De-escalate the ten most common tenant / landlord disputes
- Grow a portfolio by 40+ managements per year without dropping service
- Communicate a rent increase without losing the management
- Systemise your day so a 200-property portfolio doesn't consume your evenings
Syllabus
01 · Applications & tenant selection
- Screening tenants fairly, legally, thoroughlyvideo · 14 min · Applications & Bonds
- Anti-discrimination: the ten protected attributesreading · 12 min · Applications & Bonds
- Scenario: The strong-application single-parentscenario · 10 min · Applications & Bonds
- Knowledge checkquiz · 3 min · Applications & Bonds
02 · Legislation by state
03 · Inspections that hold up in tribunal
- Ingoing and outgoing condition reportsvideo · 16 min · Ingoing / Outgoing Inspections
- Routine inspection cadence and documentationreading · 12 min · Ingoing / Outgoing Inspections
- Scenario: The 'stained carpet' bond claimscenario · 10 min · Outgoing Inspections
- Knowledge checkquiz · 3 min · Inspections
04 · Repairs & maintenance
- Urgent · reasonable · non-urgent — the statutory tiersreading · 13 min · Repairs & Maintenance
- Building a trade panel that answers the phonevideo · 11 min · Repairs & Maintenance
- Scenario: Sunday-night hot water failurescenario · 8 min · Repairs & Maintenance
- Knowledge checkquiz · 3 min · Repairs & Maintenance
05 · Arrears — a systematic process
06 · Preparing for NCAT / VCAT / QCAT
07 · Communication that keeps managements