Property Managers.
Trust accounts, tenants and tribunals.
Property management is the operating system of every profitable agency. This vertical trains PMs to hold portfolios of 150+ properties without dropping compliance, tenant relationships or landlord retention — the three levers most PMs quietly leak on.
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One payment. Lifetime access. GST included.
Why train as a property manager.
- 01
State residential tenancy legislation is changing every year — the PMs who understand it lead their agencies.
- 02
Tribunal preparation is a career skill: the PM who wins at NCAT, VCAT or QCAT protects both the landlord and the agency's professional indemnity position.
- 03
Retention beats growth: keeping a portfolio at 98% renewal is worth more than winning new managements every quarter.
Every skill the desk demands.
The full set of learning outcomes across every program inside property managers. Nothing hidden, nothing padded.
- 01Screen tenant applications fairly, consistently and in line with anti-discrimination law
- 02Lodge and refund bonds correctly across NSW, VIC, QLD, SA, WA
- 03Conduct ingoing, routine and outgoing inspections that stand up in tribunal
- 04Manage repairs and maintenance to statutory timeframes without vendor conflict
- 05Run a documented arrears process built around a 14-day recovery target
- 06Prepare and present a NCAT / VCAT / QCAT case with evidence a Member accepts
- 07De-escalate the ten most common tenant / landlord disputes
- 08Apply a portfolio-growth framework used by managers adding 40+ managements a year without dropping service
- 09Communicate a rent increase without losing the management
- 10Systemise your day so a 200-property portfolio doesn't consume your evenings
- 11Build a repeatable pipeline of new managements from five distinct sources
- 12Value a rent roll the way a buyer values it — multiple, churn, arrears and fee integrity
- 13Present a fee without discounting, and defend it against a cheaper competitor
- 14Convert a sales-team appraisal into a management instruction
- 15Retain a landlord through vacancy, arrears, damage and a rent reduction
- 16Run a churn dashboard that predicts a loss before the email arrives
- 17Convert accidental landlords and tenant buyers into long-term managements
- 18Onboard a new management in a way that prevents the first-90-day loss
- 19Lead a PM department to growth targets without service collapse
- 20Prepare a rent roll for sale or acquisition due diligence
Four learning modes.One relentless outcome.
Every lesson is auto-graded. AI role-plays run 24/7 — no waiting on a facilitator, no scheduling.
Long-form practitioner teaching — frameworks, scripts and worked examples you can re-read at the desk.
Downloadable briefs, checklists and scripts you keep for the desk.
Instant scoring against the frameworks — no facilitator, no wait.
Interactive simulations of real vendor, buyer and tenant conversations.
Learning atyour fingertips.
The full portal — video, scored role-play, quizzes, playbooks and your Standing — runs in the browser on any device. No app store. No download. Open a tab, keep training.
One learning journey. Delivered in two parts.
From application to termination — done right, every time.
- 0101 · Applications & tenant selection1 masterclass · 1 reading · 1 quiz · 1 AI role-play
- 0202 · Legislation by state2 reading · 1 quiz
- 0303 · Inspections that hold up in tribunal1 masterclass · 1 reading · 1 quiz · 1 AI role-play
- 0404 · Repairs & maintenance1 masterclass · 1 reading · 1 quiz · 1 AI role-play
- 0505 · Arrears — a systematic process1 masterclass · 1 reading · 1 quiz
- 0606 · Preparing for NCAT / VCAT / QCAT1 masterclass · 1 reading · 1 quiz
- 0707 · Communication that keeps managements1 masterclass · 1 reading · 1 quiz
- 0808 · Growing the rent roll1 masterclass · 1 reading · 1 quiz
- 0909 · End-of-lease and bond disputes3 masterclass · 1 reading · 1 quiz
- 1010 · Rent increases, notice rules and break-lease2 masterclass · 2 reading · 1 quiz · 1 AI role-play
- 1111 · Workload and triage systems for property managers2 masterclass · 2 reading · 1 quiz · 1 AI role-play
Win managements, keep them, and make the book worth more.
- 0101 · Where managements actually come from1 masterclass · 1 reading · 1 quiz · 1 AI role-play
- 0202 · What a rent roll is actually worth1 masterclass · 2 reading · 1 quiz
- 0303 · The management pitch1 masterclass · 1 reading · 1 quiz · 1 AI role-play
- 0404 · Onboarding without the first-90-day loss1 masterclass · 2 reading · 1 quiz
- 0505 · Retention under pressure1 masterclass · 1 reading · 1 quiz · 1 AI role-play
- 0606 · Leading a growing department1 masterclass · 2 reading · 1 quiz
Skill areas covered include residential tenancy legislation in practice, applications and screening, arrears and breach management, routine inspections, end-of-tenancy processes, tribunal preparation, trust account discipline and portfolio growth. Professional development only — not accredited training.
Professional development only. The Agent Academy is not a Registered Training Organisation, does not deliver nationally accredited training, does not issue nationally recognised qualifications, and does not, on its own, satisfy statutory training requirements to obtain a real estate registration, licence or certificate of registration in any Australian state or territory.
One payment. Lifetime access.
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