Property Managers.
Trust accounts, tenants and tribunals.
Property management is the operating system of every profitable agency. This vertical trains PMs to hold portfolios of 150+ properties without dropping compliance, tenant relationships or landlord retention — the three levers most PMs quietly leak on.
One payment. Lifetime access. GST included.
Why train as a property managers.
- 01
State residential tenancy legislation is changing every year — the PMs who understand it lead their agencies.
- 02
Tribunal preparation is a career skill: the PM who wins at NCAT, VCAT or QCAT protects both the landlord and the agency's professional indemnity position.
- 03
Retention beats growth: keeping a portfolio at 98% renewal is worth more than winning new managements every quarter.
Every skill the desk demands.
The full set of learning outcomes across every program inside property managers. Nothing hidden, nothing padded.
- 01Screen tenant applications fairly, consistently and in line with anti-discrimination law
- 02Lodge and refund bonds correctly across NSW, VIC, QLD, SA, WA
- 03Conduct ingoing, routine and outgoing inspections that stand up in tribunal
- 04Manage repairs and maintenance to statutory timeframes without vendor conflict
- 05Run a documented arrears process that recovers 95%+ within 14 days
- 06Prepare and present a NCAT / VCAT / QCAT case with evidence a Member accepts
- 07De-escalate the ten most common tenant / landlord disputes
- 08Grow a portfolio by 40+ managements per year without dropping service
- 09Communicate a rent increase without losing the management
- 10Systemise your day so a 200-property portfolio doesn't consume your evenings
Four learning modes.One relentless outcome.
Every lesson is auto-graded. AI role-plays run 24/7 — no waiting on a facilitator, no scheduling.
Studio-shot walkthroughs, scripts and frameworks — pause, rewind, master.
Downloadable briefs, checklists and scripts you keep for the desk.
Instant scoring against the frameworks — no facilitator, no wait.
Interactive simulations of real vendor, buyer and tenant conversations.
Learning atyour fingertips.
The full portal — video, scored role-play, quizzes, playbooks and your Standing — runs in the browser on any device. No app store. No download. Open a tab, keep training.
One learning journey.Delivered in I parts.
From application to termination — done right, every time.
- 0101 · Applications & tenant selection1 video · 1 reading · 1 quiz · 1 AI role-play
- 0202 · Legislation by state2 reading · 1 quiz
- 0303 · Inspections that hold up in tribunal1 video · 1 reading · 1 quiz · 1 AI role-play
- 0404 · Repairs & maintenance1 video · 1 reading · 1 quiz · 1 AI role-play
- 0505 · Arrears — a systematic process1 video · 1 reading · 1 quiz
- 0606 · Preparing for NCAT / VCAT / QCAT1 video · 1 reading · 1 quiz
- 0707 · Communication that keeps managements1 video · 1 reading · 1 quiz
- 0808 · Growing the rent roll1 video · 1 reading · 1 quiz
Themes covered map to CPP41419 units including CPPREP4123 (managing tenancy agreements), CPPREP4124 (end of tenancy), CPPREP4125 (transactional trust accounting) and CPPREP4173 (property investment). This is contextual mapping only.
Professional development only. The Agent Academy is not a Registered Training Organisation, does not deliver nationally accredited training, does not issue nationally recognised qualifications, and does not, on its own, satisfy statutory training requirements to obtain a real estate registration, licence or certificate of registration in any Australian state or territory. Alignment references are for context only.
One payment. Lifetime access.