Residential Sales Mastery.
From appraisal to unconditional — every step, engineered.
Instant access. Reviewed by practitioners still on the floor.
Capabilities the marketactually pays for.
- 01
Prepare and deliver a listing presentation to the standard top-performing agents work to
- 02
Build a Comparative Market Analysis that survives a vendor's toughest challenge
- 03
Structure a fee conversation without discounting
- 04
Design a campaign that matches property tier to channel spend
- 05
Handle vendor objections without breaking rapport
- 06
Run a five-step negotiation that protects the vendor and closes the buyer
- 07
Read a Section 32 / Contract for Sale and flag the four issues buyers ask about
- 08
Work an appraisal-to-listing pipeline against a 40% conversion benchmark, and measure your own rate against it
- 09
Build a post-settlement care system designed to keep vendors as referral sources for years
12 modules.One standard.
- 01Appraisal farming — the compounding engineMasterclass · 14 min· Prospecting
- 02The seven life triggers that predict a listingReading · 12 min· Prospecting
- 03Expired listings: the 48-hour windowMasterclass · 11 min· Prospecting
- 04Knowledge checkQuiz · 8 min· Prospecting
- 01Comp selection: the 90/6/3 ruleReading · 16 min· Appraisals & CMA
- 02Adjustments: pool, view, land size, conditionReading · 18 min· Appraisals & CMA
- 03Presenting the CMA at the kitchen tableMasterclass · 13 min· Appraisals & CMA
- 04Knowledge check: CMAQuiz · 8 min· Appraisals & CMA
- 01The four-stage flow: Discover · Diagnose · Demonstrate · DecideMasterclass · 18 min· Listing Presentation
- 02The pre-meeting brief that wins before you knockReading · 12 min· Listing Presentation
- 03Scenario: The vendor wants moreAI Role-play · 10 min· Listing Presentation
- 04Knowledge check: Listing essentialsQuiz · 8 min· Listing Presentation
- 01The anatomy of your feeMasterclass · 13 min· Listing Presentation
- 02Twelve alternatives to a fee discountReading · 12 min· Listing Presentation
- 03Scenario: 'Can you shave 0.5% off your fee?'AI Role-play · 8 min· Listing Presentation
- 04Knowledge check: FeeQuiz · 6 min· Listing Presentation
- 01Matching channel mix to property tierReading · 15 min· Marketing Strategy
- 02Briefing the photographer for hero shotsMasterclass · 10 min· Marketing Strategy
- 03The vendor-paid marketing conversationReading · 12 min· Marketing Strategy
- 04Knowledge checkQuiz · 8 min· Marketing Strategy
- 01The five-step framework: Anchor · Probe · Bridge · Trade · CloseMasterclass · 17 min· Negotiation
- 02Buyer psychology: loss aversion at the price pointReading · 14 min· Buyer Psychology
- 03Scenario: Managing a multi-offer situation ethicallyAI Role-play · 12 min· Negotiation
- 04Knowledge check: NegotiationQuiz · 8 min· Negotiation
- 01Section 32 (VIC) / Contract for Sale (NSW) — a plain-English tourReading · 18 min· Contracts
- 02Special conditions: finance, building, subject-to-saleMasterclass · 12 min· Contracts
- 03Knowledge checkQuiz · 6 min· Contracts
- 01The settlement-week scriptMasterclass · 10 min· Post-Sale Care
- 02The annual appraisal that keeps you top of mindReading · 12 min· Post-Sale Care
- 03Knowledge checkQuiz · 6 min· Post-Sale Care
- 01Your personal P&LReading · 13 min· Money
- 02Time-blocking the ideal weekMasterclass · 11 min· Confidence
- 03Knowledge checkQuiz · 6 min· Confidence
- 01Reading the shift before the vendor doesMasterclass · 13 min· Vendor Management
- 02The price reduction conversation — structure and scriptMasterclass · 15 min· Vendor Management
- 03Building the evidence pack that pre-empts the objectionReading · 14 min· Vendor Management
- 04The weekly vendor report that pre-frames every adjustmentMasterclass · 12 min· Vendor Management
- 05Withdrawal versus re-launch — the six-week decisionAI Role-play · 10 min· Vendor Management
- 06Knowledge check: Vendor management through a falling marketQuiz · 6 min· Vendor Management
- 01Running a multi-offer process — the general shape, state by stateReading · 14 min· Negotiation
- 02Written offer protocols that protect everyoneMasterclass · 13 min· Negotiation
- 03Fairness and misleading-conduct risk in competitive scenariosMasterclass · 13 min· Negotiation
- 04Holding a price against a professional buyer's agentAI Role-play · 11 min· Negotiation
- 05Reading a buyer's agent's tells and true ceilingMasterclass · 12 min· Negotiation
- 06Knowledge check: Multi-offer and buyer's agent negotiationQuiz · 8 min· Negotiation
- 01Database re-activation at scaleMasterclass · 14 min· Post-Sale Care
- 02Turning repeat and referral business into a predictable pipelineMasterclass · 13 min· Post-Sale Care
- 03Prestige and luxury listings — discretion as a marketing strategyReading · 14 min· Vendor Management
- 04Longer campaign arcs and patience in the prestige segmentMasterclass · 12 min· Vendor Management
- 05Briefing a prestige vendor on a discreet campaignAI Role-play · 10 min· Vendor Management
- 06Knowledge check: Database, referral and prestige listingsQuiz · 4 min· Post-Sale Care
- Last reviewed
- July 2026
- Next review due
- January 2027
- Jurisdictions checked
- NSW · VIC · QLD · WA · SA · TAS · ACT · NT
Principles and frameworks in this program apply nationally. Where a lesson refers to legislation, the reference was checked against the jurisdictions listed. Always confirm the current instrument and any recent amendment with your state or territory regulator before relying on it in practice.
Aligned to the themes,not a substitute for the qualification.
Every discipline drilled in this program is drawn from real practitioner work — the conversations, campaigns and compliance habits agents use daily. This is professional development. It complements — but does not replace — nationally accredited training delivered by a Registered Training Organisation.
Skill areas covered include professional practice and ethics, prospecting and lead generation, appraisal and pricing conversations, listing presentations, campaign marketing, negotiation and closing. Professional development only — not accredited training. The Agent Academy is not a Registered Training Organisation and does not deliver nationally accredited training. Completion of this program does not, on its own, satisfy statutory training or licensing requirements in any Australian state or territory.
- 01Choose
Confirm Residential Sales Mastery — or bundle the full Salespeople pathway.
- 02Checkout
Secure guest checkout. No account required. Visa, Mastercard, Amex, Apple Pay.
- 03Auto-account
On payment, a learner account is created and login credentials are emailed to you.
- 04Sign in
Access the portal and open Module i within sixty seconds of purchase.
- 05Progress
Complete modules, quizzes and AI role-plays at your own pace — auto-graded, lifetime access.
Start today.Bill on the board by quarter's end.
Instant access. Lifetime licence. Every module, scenario and scored role-play inside Salespeople unlocks the moment your payment clears — no waiting, no onboarding calls, no gatekeepers.
- 01New-to-industry agents ready to compete.
- 02Practitioners rebuilding after a flat 12 months.
- 03Agencies onboarding a cohort to one standard.
- 01Secure checkout — Visa, Mastercard, Amex, Apple Pay.
- 02Your learner account is auto-created and emailed.
- 03Sign in and open Module i within sixty seconds.
No prior licence or certificate required to enrol. This is professional development — for state licensing pathways, see our licensing guide.
Built around the work,not the paperwork.
These are the practitioner disciplines that separate top-billing agents from the rest of the office. Each one is trained, scored and drilled — repeatedly.
- 01ProspectingDrilled
- 02Appraisals & CMADrilled
- 03Listing PresentationDrilled
- 04Marketing StrategyDrilled
- 05NegotiationDrilled
- 06Vendor ManagementDrilled
- 07Buyer PsychologyDrilled
- 08ContractsDrilled
- 09Post-Sale CareDrilled