Agency Leadership & Team Management.
Run a sales team, a P&L and a culture that keeps top writers.
Instant access. Reviewed by practitioners still on the floor.
Capabilities the marketactually pays for.
- 01
Build a recruiting funnel that sources agents before you need them, not after someone quits.
- 02
Run a 90-day onboarding plan that gets a new agent to first listing faster.
- 03
Diagnose which coaching style — directive, supportive or delegating — a given agent needs this month.
- 04
Run one-on-ones, ride-alongs and call-block coaching sessions with a repeatable structure.
- 05
Set KPIs that are defensible in a conversation, not just numbers on a whiteboard.
- 06
Design a commission and split structure that retains your top three writers without blowing the model.
- 07
Manage underperformance lawfully through documented stages, ending in exit if required.
- 08
Run a sales meeting agents actually want to attend.
- 09
Read a department P&L: GCI, desk cost, break-even per head, rent roll vs sales mix.
- 10
Plan a succession, equity or partnership pathway for a principal's eventual exit.
- 11
Lead a team through a market downturn without haemorrhaging your best agents.
6 modules.One standard.
- 01Building a recruiting pipeline before you need oneMasterclass · 13 min· Recruiting & Onboarding
- 02Interviewing for production and cultural fitMasterclass · 14 min· Recruiting & Onboarding
- 03Negotiating the deal at point of hireMasterclass · 12 min· Recruiting & Onboarding
- 04The 90-day onboarding planReading · 14 min· Recruiting & Onboarding
- 05Knowledge check: Recruiting & OnboardingQuiz · 4 min· Recruiting & Onboarding
- 01Matching coaching style to agent readinessMasterclass · 13 min· Coaching & Performance
- 02Running a one-on-one that changes behaviourMasterclass · 12 min· Coaching & Performance
- 03Ride-alongs and call-block coachingMasterclass · 13 min· Coaching & Performance
- 04Designing the coaching cadence calendarReading · 13 min· Coaching & Performance
- 05Knowledge check: Coaching CadenceQuiz · 4 min· Coaching & Performance
- 01Setting KPIs that survive pushbackMasterclass · 13 min· Remuneration Design
- 02Commission and split structures that retain top writersMasterclass · 14 min· Remuneration Design
- 03A top writer asks to renegotiate their split mid-yearAI Role-play · 10 min· Remuneration Design
- 04What a top writer actually costs vs earns youReading · 12 min· Remuneration Design
- 05Knowledge check: KPIs & CommissionsQuiz · 4 min· Remuneration Design
- 01Managing underperformance lawfullyMasterclass · 14 min· Coaching & Performance
- 02Running a sales meeting worth attendingMasterclass · 12 min· Sales Meetings & Culture
- 03Setting culture and conduct standardsMasterclass · 12 min· Sales Meetings & Culture
- 04Addressing a senior agent's declining numbersAI Role-play · 10 min· Coaching & Performance
- 05Knowledge check: Performance Management & CultureQuiz · 6 min· Coaching & Performance
- 01Reading a department P&L: GCI, desk cost, break-evenMasterclass · 14 min· Department Economics
- 02Rent roll vs sales revenue mixMasterclass · 13 min· Department Economics
- 03Headcount and margin planning across a cycleReading · 13 min· Department Economics
- 04Setting management fee levels defensibly at a department levelMasterclass · 12 min· Department Economics
- 05Knowledge check: Department EconomicsQuiz · 4 min· Department Economics
- 01Succession, equity and partnership pathwaysMasterclass · 14 min· Succession & Change Leadership
- 02Leading a team through a market downturnMasterclass · 13 min· Succession & Change Leadership
- 03Cost control without gutting capabilityReading · 12 min· Succession & Change Leadership
- 04Your top biller is approached during a market slowdownAI Role-play · 10 min· Succession & Change Leadership
- 05Knowledge check: Succession & Downturn LeadershipQuiz · 8 min· Succession & Change Leadership
Aligned to the themes,not a substitute for the qualification.
Every discipline drilled in this program is drawn from real practitioner work — the conversations, campaigns and compliance habits agents use daily. This is professional development. It complements — but does not replace — nationally accredited training delivered by a Registered Training Organisation.
Skill areas covered include recruitment and onboarding, coaching and one-on-ones, KPI design, commission structures, lawful performance management, culture and conduct, department P&L and succession planning. Professional development only — not accredited training. The Agent Academy is not a Registered Training Organisation and does not deliver nationally accredited training. Completion of this program does not, on its own, satisfy statutory training or licensing requirements in any Australian state or territory.
- 01Choose
Confirm Agency Leadership & Team Management — or bundle the full Agency Leadership pathway.
- 02Checkout
Secure guest checkout. No account required. Visa, Mastercard, Amex, Apple Pay.
- 03Auto-account
On payment, a learner account is created and login credentials are emailed to you.
- 04Sign in
Access the portal and open Module i within sixty seconds of purchase.
- 05Progress
Complete modules, quizzes and AI role-plays at your own pace — auto-graded, lifetime access.
Start today.Bill on the board by quarter's end.
Instant access. Lifetime licence. Every module, scenario and scored role-play inside Agency Leadership unlocks the moment your payment clears — no waiting, no onboarding calls, no gatekeepers.
- 01New-to-industry agents ready to compete.
- 02Practitioners rebuilding after a flat 12 months.
- 03Agencies onboarding a cohort to one standard.
- 01Secure checkout — Visa, Mastercard, Amex, Apple Pay.
- 02Your learner account is auto-created and emailed.
- 03Sign in and open Module i within sixty seconds.
No prior licence or certificate required to enrol. This is professional development — for state licensing pathways, see our licensing guide.
Built around the work,not the paperwork.
These are the practitioner disciplines that separate top-billing agents from the rest of the office. Each one is trained, scored and drilled — repeatedly.
- 01Recruiting & OnboardingDrilled
- 02Coaching & PerformanceDrilled
- 03Remuneration DesignDrilled
- 04Sales Meetings & CultureDrilled
- 05Department EconomicsDrilled
- 06Succession & Change LeadershipDrilled