Leasing Consultant: From Enquiry to Handover.
Turn enquiries into signed leases, fast, fairly and defensibly.
Instant access. Reviewed by practitioners still on the floor.
Capabilities the marketactually pays for.
- 01
Qualify a rental enquiry in the first response and set an honest expectation on timeframes.
- 02
Hit a response-time standard that keeps a listing competitive against agencies replying faster.
- 03
Run an open for inspection with 40 groups through the door without losing control of the property or the queue.
- 04
Process an application consistently: identity, income, rental history and references checked the same way every time.
- 05
Recognise the difference between a legitimate leasing criterion and one that risks unlawful discrimination.
- 06
Handle a privacy request — including a rejected applicant asking why, or anyone asking about another applicant's income — without disclosing what shouldn't be shared.
- 07
Present and market a listing so it photographs, reads and shows at its best from the first enquiry.
- 08
Complete an entry condition report that will hold up as evidence at the end of a tenancy.
- 09
Run a lease sign-up and lodge the bond correctly and on time.
- 10
Hand a new tenancy over to an ongoing property manager with nothing left for them to chase.
6 modules.One standard.
- 01Setting and hitting a first-response standardMasterclass · 12 min· Enquiry & Qualification
- 02Qualifying an enquiry without screening people out unfairlyMasterclass · 13 min· Enquiry & Qualification
- 03Managing high enquiry volume with tools, not guessworkMasterclass · 12 min· Enquiry & Qualification
- 04Writing a response that converts an enquiry into an inspectionReading · 11 min· Enquiry & Qualification
- 05Knowledge check: Enquiry Qualification & Response TimesQuiz · 4 min· Enquiry & Qualification
- 01Running an open with 40 groups through the doorMasterclass · 13 min· Inspections at Scale
- 02Managing crowd flow, safety and property care during a busy openMasterclass · 12 min· Inspections at Scale
- 03"40 people at this inspection — how do I stand out?"AI Role-play · 10 min· Inspections at Scale
- 04The open for inspection logistics checklistReading · 12 min· Inspections at Scale
- 05Knowledge check: Open for Inspection at ScaleQuiz · 4 min· Inspections at Scale
- 01Building one application process and running every applicant through itMasterclass · 13 min· Application Processing
- 02Verifying income and affordability without overreachingMasterclass · 13 min· Application Processing
- 03Running a reference check that actually tells you somethingMasterclass · 12 min· Application Processing
- 04"I've applied three times and nobody calls back"AI Role-play · 10 min· Application Processing
- 05Knowledge check: Application ProcessingQuiz · 6 min· Application Processing
- 01Legitimate leasing criteria vs unlawful discriminationMasterclass · 14 min· Fair Treatment & Privacy
- 02Handling personal information under privacy obligationsMasterclass · 13 min· Fair Treatment & Privacy
- 03A neighbour asks what the successful applicant earnsAI Role-play · 10 min· Fair Treatment & Privacy
- 04Explaining a decision to a rejected applicant without oversteppingReading · 11 min· Fair Treatment & Privacy
- 05Knowledge check: Discrimination, Privacy & Fair TreatmentQuiz · 6 min· Fair Treatment & Privacy
- 01Getting a property camera- and inspection-readyMasterclass · 12 min· Presentation & Marketing
- 02Writing copy and choosing marketing that gets genuine enquiryMasterclass · 12 min· Presentation & Marketing
- 03Using floor plans, virtual tours and video to filter and convert enquiryMasterclass · 11 min· Presentation & Marketing
- 04Running the marketing timeline and reporting it to the ownerReading · 12 min· Presentation & Marketing
- 05Knowledge check: Presentation & MarketingQuiz · 4 min· Presentation & Marketing
- 01Completing an entry condition report that holds up laterMasterclass · 14 min· Condition Reports & Handover
- 02Running the lease sign-up so nothing gets missedMasterclass · 13 min· Condition Reports & Handover
- 03Bond lodgement: getting the money right and on timeMasterclass · 12 min· Condition Reports & Handover
- 04An approved applicant wants to change the lease terms after approvalAI Role-play · 10 min· Condition Reports & Handover
- 05Knowledge check: Condition Reports, Sign-Up & HandoverQuiz · 6 min· Condition Reports & Handover
Aligned to the themes,not a substitute for the qualification.
Every discipline drilled in this program is drawn from real practitioner work — the conversations, campaigns and compliance habits agents use daily. This is professional development. It complements — but does not replace — nationally accredited training delivered by a Registered Training Organisation.
Skill areas covered include residential tenancy legislation in practice, applications and screening, arrears and breach management, routine inspections, end-of-tenancy processes, tribunal preparation, trust account discipline and portfolio growth. Professional development only — not accredited training. The Agent Academy is not a Registered Training Organisation and does not deliver nationally accredited training. Completion of this program does not, on its own, satisfy statutory training or licensing requirements in any Australian state or territory.
- 01Choose
Confirm Leasing Consultant: From Enquiry to Handover — or bundle the full Property Managers pathway.
- 02Checkout
Secure guest checkout. No account required. Visa, Mastercard, Amex, Apple Pay.
- 03Auto-account
On payment, a learner account is created and login credentials are emailed to you.
- 04Sign in
Access the portal and open Module i within sixty seconds of purchase.
- 05Progress
Complete modules, quizzes and AI role-plays at your own pace — auto-graded, lifetime access.
Start today.Bill on the board by quarter's end.
Instant access. Lifetime licence. Every module, scenario and scored role-play inside Property Managers unlocks the moment your payment clears — no waiting, no onboarding calls, no gatekeepers.
- 01New-to-industry agents ready to compete.
- 02Practitioners rebuilding after a flat 12 months.
- 03Agencies onboarding a cohort to one standard.
- 01Secure checkout — Visa, Mastercard, Amex, Apple Pay.
- 02Your learner account is auto-created and emailed.
- 03Sign in and open Module i within sixty seconds.
No prior licence or certificate required to enrol. This is professional development — for state licensing pathways, see our licensing guide.
Built around the work,not the paperwork.
These are the practitioner disciplines that separate top-billing agents from the rest of the office. Each one is trained, scored and drilled — repeatedly.
- 01Enquiry & QualificationDrilled
- 02Inspections at ScaleDrilled
- 03Application ProcessingDrilled
- 04Fair Treatment & PrivacyDrilled
- 05Presentation & MarketingDrilled
- 06Condition Reports & HandoverDrilled