Property Managers.
Trust accounts, tenants and tribunals.
Property management is the operating system of every profitable agency. This vertical trains PMs to hold portfolios of 150+ properties without dropping compliance, tenant relationships or landlord retention — the three levers most PMs quietly leak on.
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3 disciplines in one pathway — a $790 saving on buying them separately.
One payment. Lifetime access. GST included.
Why train as a property manager.
- 01
State residential tenancy legislation is changing every year — the PMs who understand it lead their agencies.
- 02
Tribunal preparation is a career skill: the PM who wins at NCAT, VCAT or QCAT protects both the landlord and the agency's professional indemnity position.
- 03
Retention beats growth: keeping a portfolio at 98% renewal is worth more than winning new managements every quarter.
Every skill the desk demands.
The full set of learning outcomes across every program inside property managers. Nothing hidden, nothing padded.
- 01Screen tenant applications fairly, consistently and in line with anti-discrimination law
- 02Lodge and refund bonds correctly across NSW, VIC, QLD, SA, WA
- 03Conduct ingoing, routine and outgoing inspections that stand up in tribunal
- 04Manage repairs and maintenance to statutory timeframes without vendor conflict
- 05Run a documented arrears process built around a 14-day recovery target
- 06Prepare and present a NCAT / VCAT / QCAT case with evidence a Member accepts
- 07De-escalate the ten most common tenant / landlord disputes
- 08Apply a portfolio-growth framework used by managers adding 40+ managements a year without dropping service
- 09Communicate a rent increase without losing the management
- 10Systemise your day so a 200-property portfolio doesn't consume your evenings
- 11Build a repeatable pipeline of new managements from five distinct sources
- 12Value a rent roll the way a buyer values it — multiple, churn, arrears and fee integrity
- 13Present a fee without discounting, and defend it against a cheaper competitor
- 14Convert a sales-team appraisal into a management instruction
- 15Retain a landlord through vacancy, arrears, damage and a rent reduction
- 16Run a churn dashboard that predicts a loss before the email arrives
- 17Convert accidental landlords and tenant buyers into long-term managements
- 18Onboard a new management in a way that prevents the first-90-day loss
- 19Lead a PM department to growth targets without service collapse
- 20Prepare a rent roll for sale or acquisition due diligence
- 21Choose between a pod model and a traditional portfolio model based on your rent roll size and staff mix.
- 22Set a defensible property-to-PM ratio and rebalance portfolios without wrecking landlord relationships.
- 23Run a capacity plan that flags overload before a PM quits, not after.
- 24Build a recruiting funnel and 90-day onboarding plan specific to property management, not sales.
- 25Recognise early burnout signals and run a psychological safety check-in that actually surfaces problems.
- 26Design an escalation ladder so a PM knows exactly when to hand a file to you.
- 27Audit arrears, routine inspection and compliance performance across a portfolio without micromanaging every file.
- 28Manage a complaint through to tribunal without exposing the agency or the PM personally.
- 29Read rent-roll churn data and run a landlord win-back process that actually recovers lost management.
- 30Report department performance — PM EBITDA, per-property revenue, churn, compliance — to a principal in a single page.
- 31Qualify a rental enquiry in the first response and set an honest expectation on timeframes.
- 32Hit a response-time standard that keeps a listing competitive against agencies replying faster.
- 33Run an open for inspection with 40 groups through the door without losing control of the property or the queue.
- 34Process an application consistently: identity, income, rental history and references checked the same way every time.
- 35Recognise the difference between a legitimate leasing criterion and one that risks unlawful discrimination.
- 36Handle a privacy request — including a rejected applicant asking why, or anyone asking about another applicant's income — without disclosing what shouldn't be shared.
- 37Present and market a listing so it photographs, reads and shows at its best from the first enquiry.
- 38Complete an entry condition report that will hold up as evidence at the end of a tenancy.
- 39Run a lease sign-up and lodge the bond correctly and on time.
- 40Hand a new tenancy over to an ongoing property manager with nothing left for them to chase.
- 41Distinguish short-stay/holiday letting from a residential tenancy under state tenancy law and explain the consequences of getting the classification wrong.
- 42Check a property against local council short-stay registration rules and body corporate by-laws before listing it.
- 43Set up and manage listings across Airbnb, Booking.com and Stayz with a consistent channel manager workflow to avoid double-bookings.
- 44Build a dynamic pricing approach that responds to seasonality, events and competitor rates rather than a flat nightly rate.
- 45Run a guest screening and house-rules process that reduces party bookings and damage disputes.
- 46Handle a damage claim through the platform's resolution process and the bond/security process correctly.
- 47Design a cleaning and linen turnover system that holds up across a multi-property portfolio.
- 48Produce an owner statement for short-stay income that reconciles occupancy, revenue, fees and disbursed trust funds correctly.
- 49Identify the insurance gaps between a standard landlord policy and what short-stay letting actually requires.
- 50Explain how a management rights business works — caretaking agreement, letting authority, body corporate relationship — and what to check before buying one.
Four learning modes.One relentless outcome.
Every lesson is auto-graded. AI role-plays run 24/7 — no waiting on a facilitator, no scheduling.
Long-form practitioner teaching — frameworks, scripts and worked examples you can re-read at the desk.
Downloadable briefs, checklists and scripts you keep for the desk.
Instant scoring against the frameworks — no facilitator, no wait.
Interactive simulations of real vendor, buyer and tenant conversations.
Learning atyour fingertips.
The full portal — video, scored role-play, quizzes, playbooks and your Standing — runs in the browser on any device. No app store. No download. Open a tab, keep training.
One learning journey. Delivered in five parts.
From application to termination — done right, every time.
- 0101 · Applications & tenant selection1 masterclass · 1 reading · 1 quiz · 1 AI role-play
- 0202 · Legislation by state2 reading · 1 quiz
- 0303 · Inspections that hold up in tribunal1 masterclass · 1 reading · 1 quiz · 1 AI role-play
- 0404 · Repairs & maintenance1 masterclass · 1 reading · 1 quiz · 1 AI role-play
- 0505 · Arrears — a systematic process1 masterclass · 1 reading · 1 quiz
- 0606 · Preparing for NCAT / VCAT / QCAT1 masterclass · 1 reading · 1 quiz
- 0707 · Communication that keeps managements1 masterclass · 1 reading · 1 quiz
- 0808 · Growing the rent roll1 masterclass · 1 reading · 1 quiz
- 0909 · End-of-lease and bond disputes3 masterclass · 1 reading · 1 quiz
- 1010 · Rent increases, notice rules and break-lease2 masterclass · 2 reading · 1 quiz · 1 AI role-play
- 1111 · Workload and triage systems for property managers2 masterclass · 2 reading · 1 quiz · 1 AI role-play
Win managements, keep them, and make the book worth more.
- 0101 · Where managements actually come from1 masterclass · 1 reading · 1 quiz · 1 AI role-play
- 0202 · What a rent roll is actually worth1 masterclass · 2 reading · 1 quiz
- 0303 · The management pitch1 masterclass · 1 reading · 1 quiz · 1 AI role-play
- 0404 · Onboarding without the first-90-day loss1 masterclass · 2 reading · 1 quiz
- 0505 · Retention under pressure1 masterclass · 1 reading · 1 quiz · 1 AI role-play
- 0606 · Leading a growing department1 masterclass · 2 reading · 1 quiz
Run a property management department as a profitable business, not a rescue mission.
- 0101 · Portfolio Structure & Capacity Planning3 masterclass · 1 reading · 1 quiz
- 0202 · Recruiting, Onboarding & Retaining Property Managers3 masterclass · 1 reading · 1 quiz · 1 AI role-play
- 0303 · Burnout, Escalation & Psychological Safety3 masterclass · 1 reading · 1 quiz · 1 AI role-play
- 0404 · Arrears, Routine Inspections & Compliance Oversight3 masterclass · 1 reading · 1 quiz · 1 AI role-play
- 0505 · Complaint Escalation, Tribunal Management & Rent-Roll Retention3 masterclass · 1 reading · 1 quiz · 1 AI role-play
- 0606 · Department Profitability, Systems & Reporting to the Principal3 masterclass · 1 reading · 1 quiz · 1 AI role-play
Turn enquiries into signed leases, fast, fairly and defensibly.
- 0101 · Enquiry Qualification & Response Times3 masterclass · 1 reading · 1 quiz
- 0202 · Open for Inspection at Scale2 masterclass · 1 reading · 1 quiz · 1 AI role-play
- 0303 · Application Processing, References & Income Checks3 masterclass · 1 quiz · 1 AI role-play
- 0404 · Discrimination, Privacy & Fair-Treatment Boundaries2 masterclass · 1 reading · 1 quiz · 1 AI role-play
- 0505 · Property Presentation & Marketing the Listing3 masterclass · 1 reading · 1 quiz
- 0606 · Condition Reports, Sign-Up & Handover3 masterclass · 1 quiz · 1 AI role-play
Run compliant short-stay portfolios and understand the management rights model that sits behind them.
- 0101 · Short-Stay Law, Council Rules & Body Corporate Restrictions4 masterclass · 1 quiz
- 0202 · Channel Management, Listings & Dynamic Pricing3 masterclass · 1 reading · 1 quiz
- 0303 · Guest Screening, House Rules & Damage Management3 masterclass · 1 quiz · 1 AI role-play
- 0404 · Cleaning, Linen & Turnover Operations3 masterclass · 1 reading · 1 quiz
- 0505 · Owner Reporting, Trust Accounting & Insurance3 masterclass · 1 reading · 1 quiz
- 0606 · The Management Rights Business Model3 masterclass · 1 quiz · 1 AI role-play
Skill areas covered include residential tenancy legislation in practice, applications and screening, arrears and breach management, routine inspections, end-of-tenancy processes, tribunal preparation, trust account discipline and portfolio growth. Professional development only — not accredited training.
Professional development only. The Agent Academy is not a Registered Training Organisation, does not deliver nationally accredited training, does not issue nationally recognised qualifications, and does not, on its own, satisfy statutory training requirements to obtain a real estate registration, licence or certificate of registration in any Australian state or territory.
One payment. Lifetime access.
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